You continue to use your previous telephone. TAPICall does not care if you use an ISDN, VoIP or even a mobile connection (only with Android), you only need one and and you never have to type a phone number from the PC screen again, and you'll be perfectly set up for each phone call by displaying all the data and conversation notes.Important note about Office 2019:Microsoft Office was also automatically installed on Windows 10/64-bit in the 32-bit variant and was thus compatible with TAPICall. New: Only for the Office 2019 installation you have to select this type of installation yourself: Log in and select 'Additional installation options', then the desired language and the 32-bit version and then 'Install'. Then you can use TAPICall as usual with Office 2019. Become SHE and your company to real Telephoning PROFESSIONALS.With TAPICall, the professional software that comes out of your phone andMake your Outlook contacts a real call center. Contact data display on every call. Cross-employee call logs when using aExchange server.
Support for MS Office 365 and Business Contact Manager. Dialing feature from any Windows application. Journal entries with time measurement for every call. Calling the call list remotely with any smartphone. Call preparation, planning, reminder and much more.
OpenScape Business V1 Installation Guide CallBridge Collection V2.3 A31003-P3010-J1 Version 1.0 OpenScape Business V1 CallBridge Collection V2.3 Installation Guide2 Table of Contents 1. Introduction to CallBridge Collection 4 1.1. CallBridge IP 5 1.2. CallBridge TU 6 1.3. CallBridge TA 7 1.4. Telephone Application 7 1.5.
Limitations and Functional Constraints 8 2. Installation and Operating Requirements 9 2.1. Computer Requirements 9 2.1.1. Computer HW 9 2.1.2.
Computer SW 9 2.1.3. Supported Products 10 2.2.1. Compatibility Matrix 10 3. Installation Preparation 12 3.1.
Configuring the Communication Platform 12 3.1.1. OpenScape Business V1 12 3.1.2. OpenScape Office MX/LX V3 12 3.1.3. HiPath 3000 V9, V8 12 3.1.4. HiPath 4000 V2 or Later 12 3.1.5. User Account for SW Installation 13 3.2. Software Preparation 13 3.2.1.
Connection via IP Cable 13 3.2.2. Connection via USB Cable for optiPoint 500 and OpenStage 40 T 13 3.2.3. Connection via USB Cable for OpenStage 60/80 T 13 3.2.4. Connection via RS232 Cable 13 3.3. Upgrade / Update Installation 13 3.4. Firewall Settings 13 3.5. Installing the USB Drivers for the OpenStage T / optiPoint 500 Phone Family 13 4.
Installing and Configuring the TAPI Service Provider 14 4.1. Installing CallBridge IP in Combination with OpenScape Business 14 4.2. Installing CallBridge TU in Combination with HiPath 3000 V9 16 4.3. CallBridge Configuration 17 4.4.
CallBridge IP Configuration 18 4.4.1. Configuration of CallBridge IP at OpenScape Business 19 OpenScape Business V1 CallBridge Collection V2.3 Installation Guide3 4.4.2. Configuration of CallBridge IP for optiPoint 410 at HiPath 4000 V3 20 4.5. CallBridge TU Configuration 20 4.5.1. Configuration of CallBridge TU at HiPath 3000V9 21 4.6.
CallBridge TA Configuration 21 4.6.1. Configuration of CallBridge TA at HiPath 4000 V1 22 4.7. Explanation of the CallBridge TSP Configuration Fields 22 4.8.
Callbridge Mobile
Configuring Codes for Hicom 100 and Hicom 150 23 4.9. Setting the Key Assignment for Hicom 100, Hicom 150 and HiPath 3000 up to V4 24 4.10. Setting the Key Assignment for Hicom 300 and HiPath 4000 V1 25 5.
Maintenance Installation 28 5.1. Determining the Version 28 5.2. Changing the Configuration 28 5.3. Changing the Platform Family or Telephone Family 28 5.3.1.
Changing the Platform Family 28 5.3.2. Changing the Telephone Family 28 5.4. Updating CallBridge Collection 29 5.5. Repairing CallBridge Collection 29 5.6. Removing CallBridge Collection 29 6. User Instructions 30 6.1. Special Settings and Instructions 30 6.1.1.
OptiPoint 410/420 HFA 30 7. Programmers Guide 30 Table of History Date Version Changes 2014-02-07 1.0 Initial Creation OpenScape Business V1 CallBridge Collection V2.3 Installation Guide4 1. Introduction to CallBridge Collection CallBridge Collection enables the control of a telephone via a Microsoft Windows computer by means of TAPI. CallBridge Collection is a so-called First-Party TAPI service provider on system terminals of Unify that have a LAN, USB or RS.232 interface.
The CallBridge Collection is installed on each PC that is running a TAPI based CTI application and is connected to the system telephone via an appropriate cable. Figure: Schematic diagram TAPI.DLL, TAPI 32.DLL The Windows operating system includes the TAPI32.DLL system file.
This forms the TAPI interface toward the telephone application and the TSP interface (TSP = TAPI Service Provider) toward CallBridge Collection. This makes it possible for telephone applications to control telephones from the Windows operating system. Standard commands are provided for this purpose. TAPI32.DLL provides its services to the telephone application and uses messages to report the actions and events that have been completed. CallBridge Collection consists of three different TAPI service providers: CallBridge IP CallBridge TU CallBridge TA CTI ApplicationTAPI DLLCallBridge CollectionMicrosoftWindows TAPI InterfaceTSP InterfaceLAN, USBOpenStage HFA,OpenStage TOpenScape BusinessLAN, UP0EOpenScape Business V1 CallBridge Collection V2.3 Installation Guide5 Please Note: Besides the communication platforms and devices of the current Unify portfolio, these TAPI Service Providers (TSP) also support older devices and platforms that have been replaced by newer models or versions or been phased out over time. Unify supports the functionality of CallBridge Collection in combination with the communication systems and devices of the current Unify product portfolio that are released with the latest technical release notice of CallBridge Collection.
Devices and communication platforms that are no longer part of the Unify product portfolio are not blocked within the installation and administration of CallBridge Collection, but please note that Unify does not provide any support of any kind for them in the event of problems. The same applies for the support of current Microsoft Windows operating systems in cases where a specific constellation has been released only for an older version of the operation system.
CallBridge IP CallBridge IP is the TAPI service provider for PC-based telephony using OpenStage HFA telephones over a LAN and OpenStage 60/80 T telephones via the IP-over-USB protocol. Figure: OpenScape Business and OpenStage HFA with CallBridge IP OpenStageHFAOpenScape BusinessCallbridgeIPCallbridgeIPCallbridgeIPCallbridgeIPLANLANLANLANLANOpenStageHFAOpenStageHFAOpenStageHFAOpenScape Business V1 CallBridge Collection V2.3 Installation Guide6 1.2. CallBridge TU CallBridge TU is a TAPI service provider for PC-based telephony using OpenStage 30/40 T telephones via a USB interface.
Figure: OpenScape Business and OpenStage T with CallBridge TU USBOpenScape BusinessCallbridgeTUCallbridgeTUCallbridgeTUCallbridgeTUUSBUSBUSBOpenStage T OpenStage TOpenStage TOpenStage TUP0E UP0EUP0EOpenScape Business V1 CallBridge Collection V2.3 Installation Guide7 1.3. CallBridge TA CallBridge TA is a TAPI service provider for PC-based telephony using devices with an RS232 interface. Within the portfolio of Unify, only devices with an IP or USB interface are available.
Consequently, CallBridge TA can be used only in combination with old devices such as: Optiset E telephones with an Optiset E data adapter Optiset E control adapter. Figure: HiPath 3000 and Optiset E telephone with an Optiset E data adapter with CallBridge IP 1.4. Telephone Application You can use a telephone application available on the market, provided it was developed with the TAPI interface.
If there is no special telephone application installed on your PC yet, then the Microsoft dialing tool (dialer.exe), which is part of the Windows operating system, can be used to perform a function test. RS232HiPath 3000CallbridgeTACallbridgeTACallbridgeTACallbridgeTAOptiset E Optiset EOptiset EOptiset ERS232RS232 RS232UPNUPNUPNOpenScape Business V1 CallBridge Collection V2.3 Installation Guide8 1.5. Limitations and Functional Constraints It is not possible to guarantee that every function will operate correctly on all software available on the market, even if the manufacturer claims the software is based on the TAPI interface. Unify has no influence on the quality tests carried out by these manufacturers. 1.1.1 Windows 64 Bit Operating systems: CallBridge Collection supports Windows Vista/7/8/8.1 64 bit if the telephone is connected to one of following communication systems: HiPath 2000 V2 HiPath 3000 V7 HiPath 4000 V2 HiPath OpenOffice EE/ME OpenScape Office OpenScape Business If the telephone is connected to an older communication system, CallBridge Collection supports only Windows XP/Vista/7/8/8.1 32 bit. 1.1.2 Multi-Line Configuration: CallBridge Collection cannot be used at a telephone that uses a multi-line configuration (keyset, MULAP 1.1.3 Terminal Server Configuration: CallBridge Collection cannot be used via remote desktop connections (such as Windows and Citrix Terminal Server).
1.1.4 Master-Slave Configuration CallBridge Collection cannot be used in the master-slave configuration. This means that no second telephone can be connected to the UP0/E line via a phone adapter. 1.1.5 Analog-Adapter Support CallBridge Collection cannot be used if an analog adapter is connected to the telephone. 1.1.6 optiPoint Key Module If an optiPoint 500 advance or an optiPoint 600 office is connected to a Hicom 300 E/H communication system with CallBridge TU, then only one additional optiPoint key module can be connected to this telephone. 1.1.7 Telephone Display: If optiPoint 410/420/600 HFA is connected to HG3530 V2 in HiPath 4000 V2 and if OpenStage T or OpenStage HFA is used, CallBridge TU/IP does NOT show the IP telephone display content correctly for following TAPI functions: lineGetCallInfo (LINECALLINFO/dwDisplay) phoneGetStatus (PHONESTATUS/dwDisplay) phoneGetDisplay OpenScape Business V1.